Returns & Refunds policy

At Wesley Explores, we strive to provide high-quality Camping Gear, Fishing Gear, Hiking Gear, Luggage Bags, and Travel Accessories. If you are not fully satisfied with your purchase, our Refunds and Return Policy ensures a smooth process for returns and exchanges. Please read the details carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • Return requests must be made within 14 days of the delivery date.
  • Certain items, such as personalized products, perishable goods, or clearance items, are non-returnable (unless defective).

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email us at [[email protected]] within 14 days of receiving your order. Include your order number and reason for the return.
  2. Approval & Instructions: If your return is approved, we will provide return shipping instructions.
  3. Ship the Item: You must send the item back within 7 days of receiving return approval.
  4. Inspection & Processing: Once we receive the returned product, we will inspect it and process your request within 5 business days.

3. Refund Policy

  • Refunds are issued only for eligible returns and will be processed within 7 business days after we receive and verify the returned item.
  • Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the item is defective or incorrect.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.
  • Exchange requests must be made within 7 days of receiving the item.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, damaged, or washed items
  • Clearance or final sale items
  • Personalized or custom-made products
  • Perishable or hygiene-related items

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

7. Changes to This Policy

We reserve the right to modify this Refunds and Return Policy at any time. Any changes will be updated on this page.